加国购买机票踩坑记
- DeepSeek 优化版
Part 1
转瞬已在加拿大生活近四年。前三年因疫情封控未曾远行，倒也避开了不少购票陷阱。直至2022年中，随着加拿大全面解封，我们开始筹划全家东游之旅——计划自驾从蒙特利尔出发，环游海洋三省后返程。作为行程总策划，我肩负起订票、租车、酒店等系列事宜。
通过booking.com完成机票酒店预定，在租租车APP锁定最优价格。眼看行程临近，却突遭晴天霹雳：航空公司单方面取消航班！彼时正值解封后出行高峰，航班调整屡见不鲜，我竟未意识到这仅是系列踩坑的开始。虽及时调整行程改道BC省维多利亚岛，但加东之旅的遗憾已悄然埋下种子。
2023年初，意外发现卡尔加里-多伦多往返机票竟低至150加元，当即在booking.com预定全家4人590加币特价票。适逢四月长周末，计划探访多伦多城与尼亚加拉瀑布。然而廉价航空的代价逐渐显现：无免费行李托运、不可退改签、需自助值机等限制条款已预示潜在风险。
三月中旬，原定早9点的航班被擅自调整至下午5:50，导致抵达时间延至次日凌晨。多次致电Flair客服无果，只得重新规划行程。更戏剧性的是，出发当日接连收到三次延误通知，最终航班竟被取消！深夜驱车至机场方知变故，现场既无工作人员协调，亦无补救措施。女儿期待已久的首飞之旅就此泡汤，后续退款拉锯战更令人心力交瘁。
经数月交涉，Flair仅承诺退还单程票款，余款转为两年期代金券。这次惨痛教训让我深刻领悟：永远不要相信Flair Airlines的特价诱惑，哪怕它始终霸占各平台最低价榜单——"便宜无好货"的真理在此体现得淋漓尽致。
Part 2
除航空公司外，加拿大购票平台同样槽点满满：
- 信息同步滞后：首次Flair航班取消后，booking.com数月未主动退款，需用户自行追讨；二次预定航班时刻变更，平台竟全程无提示
- 幽灵扣款事件：使用Google Flights比价时，某平台在未完成交易情况下错误扣除1541加元。与信用卡客服的跨语言拉锯战持续半月有余，最终仍短缺1.11加元
- 价格欺诈陷阱：多家平台存在低价诱购行为，付款后以"无票"为由取消订单
经此种种，最终回归携程完成回国机票预定。意外发现曾主打国际票务的飞猪，其服务竟已落后于携程，疫情三年行业格局变迁可见一斑。
经验总结：海外购票需警惕廉价航空陷阱，优先选择信誉平台。语言障碍会放大维权难度，必要时善用信用卡争议处理机制。特价虽诱人，合规更重要。
附：给 Flair airlines 的一封信
给 flair airlines公司写一封英文信，抱怨自己一月28日订购的该公司卡尔加里到多伦多往返航班，在4月7日出发那天被一再延误，最后被取消。4月8日早晨，长时间拨打客服电话均未能接通，随后联系购票网站，取消订单并申请返还机票款项。现在收到购票网站邮件，要求我们继续联系flair airlines公司取消订单，否则退款不能进行。4月13日继续拨打flair airlines公司客服电话，均未能接通。这个糟糕经历让我们倍受挫折，糟糕的航班计划毁了我们假期，并且让我们遭受酒店预订、租车等订金损失。 现在写信请求你们帮助，并退还我们的机票款项。
附：航班预定信息 4月7日 17:50 ，Calgary -- 多伦多，航班号 f8520 reservation number ：6KZTKD 4月10日 22：25，多伦多--卡尔加里 ，航班号f8623 reservation number ：JJCS7M
ChatGPT 🖊️自动生成如下：
Dear Flair Airlines Customer Service Team,
I am writing to express my deep disappointment and frustration with the recent experience I had with your airline. On January 28th, I booked a round-trip flight from Calgary to Toronto with your company. However, on the day of departure, April 7th, the flight was repeatedly delayed and ultimately cancelled. This caused significant stress and inconvenience for myself and my travel companions.
Despite making numerous attempts to reach your customer service team, I was unable to speak with anyone on April 8th. Therefore, I contacted the booking website through which I had purchased my tickets and cancelled my reservation while requesting a refund. However, I have now received an email from the booking website stating that I must contact Flair Airlines directly to cancel my reservation before I can receive a refund.
Unfortunately, my attempts to contact your customer service team on April 13th were also unsuccessful. This situation has caused significant frustration and disappointment, as the cancelled flight disrupted our vacation plans and caused us to incur losses on hotel reservations, car rentals, and other expenses.
Therefore, I am writing to request your assistance in resolving this matter and obtaining a refund for my cancelled flight. Below is my booking information for your reference:
Reservation Number for the Calgary to Toronto Flight on April 7th: 6KZTKD Reservation Number for the Toronto to Calgary Flight on April 10th: JJCS7M
I hope that we can quickly and efficiently resolve this situation, and that your team will be able to process my refund request as soon as possible. Thank you for your attention to this matter.
Sincerely,
bin liu
